Survey Support and Survey Resender

Lost your survey? Resend your survey to your email:

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I CAN’T FIND MY BACKER SURVEY

Please enter the email address that was associated with your order into the Survey Resender field above. If you had used an email address that you no longer have access to, please email [email protected] for assistance.

I WANT TO CHANGE MY SHENMUE 3 GAME PLATFORM

You can view/edit your Shenmue 3 game platform through your backer survey by clicking the “Change Your Survey Answers” link.

I WANT TO UPDATE MY SHIPPING ADDRESS

You can view/edit your shipping address through your backer survey by clicking the “Change Your Address” link. Surveys will close September 30, 2018 at 11:59PM JST (7:59AM PDT)

I WANT TO UPGRADE MY TIER

You can upgrade your tier and/or add on additional tiers through your backer survey by clicking the “Change or Upgrade Tiers or Addon” link.

CAN I LINK MY SHENMUE 3 ORDER TO MY FANGAMER.COM ACCOUNT?

No. Having an account on fangamer.com doesn’t correlate with your Shenmue 3 order; it’s only for fangamer.com store orders. Please access your Shenmue 3 order via your backer survey link.

I HAVE A DIFFERENT QUESTION!

Feel free to email [email protected] for assistance.